Mostbet Privacy Policy

The operator collects only the personal data that is needed to provide and manage online gaming and betting services in a lawful and responsible manner.

Types of personal information collected

The following categories of personal information may be collected:

• Identification details: name, date of birth, gender, nationality, identification document details (such as PAN, Aadhaar or passport, where lawfully provided by the user).
• Contact data: email address, mobile number, residential address and communication preferences.
• Account information: username, encrypted password, account settings, responsible gaming limits, verification status.
• Transaction details: payment method information (such as masked card details, UPI or wallet identifiers), deposits, withdrawals, betting history and account balance.
• Technical and usage data: IP address, device identifiers, browser type, operating system, access times, language settings, referral source, and actions on the website.
• Compliance and risk information: documents and data provided for KYC, anti-money laundering checks, fraud prevention, and responsible gaming monitoring.

Personal data is collected when the user:

• Registers an account or updates profile information.
• Submits verification documents or contacts support.
• Takes part in gaming, betting or promotional features.
• Uses payment services to deposit or withdraw funds.
• Browses the website, mobile site or applications.

Purposes of data collection

Personal information is collected and processed for purposes such as:

• Creating and managing user accounts and providing requested services.
• Performing identity checks and age verification where required by law or policy.
• Processing payments, preventing fraud and managing financial transactions.
• Meeting legal obligations relating to anti-money laundering, counter-terrorism financing and responsible gaming.
• Providing customer support and resolving disputes.
• Improving the performance, security and usability of the online services.
• Sending service-related notifications and, where permitted, marketing communication.

Protection measures

The operator applies technical and organisational measures to safeguard personal data, including:

• Encryption of data in transit using secure communication protocols.
• Restricted access to personal data based on role and necessity.
• Use of firewalls, intrusion detection and monitoring tools.
• Secure storage systems and regular security assessments.
• Staff training on data protection, confidentiality and handling of user information.

No internet-based service can guarantee absolute security, but the operator takes reasonable and commonly accepted steps to reduce the risk of unauthorised access, alteration or loss of data.

User rights over personal data

Subject to applicable law, users in India have the right to:

• Request access to their personal information held by the operator.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data where it is no longer needed or where consent has been withdrawn, subject to legal retention requirements.
• Object to certain types of processing or request restriction of processing in specific situations.
• Withdraw consent for processing that is based only on consent, without affecting the lawfulness of processing carried out before withdrawal.

Users can exercise these rights by contacting customer support through the channels indicated on the website. The operator may need to verify identity before responding to any such request.

Compliance with India laws and international standards

The operator aims to handle data in line with applicable Indian law and recognised international data protection principles. This may include, where relevant, alignment with standards inspired by the General Data Protection Regulation (GDPR) and emerging Indian data protection frameworks. Where gaming or betting services are restricted in some Indian jurisdictions, the user remains responsible for understanding and complying with local laws before using the services.

Personal data is processed only for lawful purposes that are connected to the operation of the online casino and sportsbook and to the performance of the contract between the user and the operator.

Main purposes of use

Personal information may be used for:

• Account management: creating, verifying, maintaining and closing user accounts.
• Service delivery: enabling participation in betting, casino games and related online services.
• Transactions: processing deposits, bets, winnings, withdrawals and payment reversals.
• Customer support: responding to questions, complaints and requests.

Service improvement and analytics

Data related to user behaviour on the website may be used for:

• Monitoring system performance and stability.
• Analysing usage patterns to improve navigation, layout and content.
• Detecting technical issues and enhancing security features.
• Producing anonymised or aggregated statistics that do not identify individual users.

Marketing and communication

Subject to consent and communication preferences, the operator may use contact details and usage information to:

• Send service announcements, account alerts and mandatory notices.
• Provide information about new features or changes in policies.
• Share marketing messages by email, SMS, push notifications or in-account messages, as allowed by law. Users can adjust preferences or opt-out of non-essential marketing communication at any time.

Compliance, fraud prevention and responsible gaming

The operator may process personal and transactional data to:

• Conduct identity verification and KYC checks.
• Prevent, detect and investigate fraud, misuse, chargebacks or suspicious transactions.
• Monitor and enforce responsible gaming tools and self-exclusion settings.
• Fulfil obligations under anti-money laundering, taxation, regulatory or court requirements.

Lawful and transparent processing

Personal data is processed based on one or more of the following legal grounds:

• Performance of the agreement for providing online gaming and betting services.
• Compliance with legal or regulatory duties.
• Legitimate interests such as security, fraud prevention and service improvement, balanced against user privacy.
• Explicit consent from the user, where required, for defined purposes such as certain marketing activities or the use of some optional features.

The operator seeks to process data in a transparent, proportionate and fair way, limiting processing to what is reasonably required for the purposes stated in this Privacy Policy.

Users have practical ways to review and manage their personal information.

How users can access and update data

• Account settings: Certain basic details such as contact information and communication preferences can be viewed and updated directly in the account profile section on the website.
• Support requests: Users can contact support to request access to a copy of the personal data held about them, subject to identity verification and legal limitations.

If some data is linked to legal obligations (for example, KYC records or transaction logs), editing or deletion may be restricted while such obligations remain in force.

Correction and deletion procedures

Users can request correction or deletion of their personal information by contacting support using the details available on the website. Depending on the request, the operator may:

• Ask for additional information to confirm identity and verify the accuracy of updates.
• Correct or update inaccurate details in systems.
• Remove or anonymise data that is no longer needed, unless retention is required by law, regulation, dispute handling, or legitimate business needs such as fraud prevention.

The operator will respond to requests within a reasonable time frame and in accordance with applicable Indian law and any relevant international standards.

Consent to security checks and payment processing

By creating an account and using this online platform, the user:

• Consents to the carrying out of security checks and verification processes that may involve the collection and analysis of documents, transaction patterns and device information.
• Agrees that payment and billing data may be submitted to and processed by payment service providers, banks, card schemes, wallets and other financial partners responsible for executing deposits and withdrawals.

These third-party providers are engaged to handle payment information securely and in line with applicable legal and contractual requirements.

This website and its online gaming and betting services are intended only for users who are at least 18 years of age or the higher legal age required in the user’s jurisdiction in India.

• During registration, users must confirm that they are 18 years or older and legally allowed to use such services.
• The operator does not knowingly collect or process personal data of minors.
• Age verification checks may be requested at any time, and access to the account may be limited until such checks are completed.

The operator cannot verify age without receiving appropriate identity documents or other reliable evidence. If it is discovered that personal information of a minor has been collected:

• The account will be closed as soon as reasonably possible.
• Any personal data of the minor that is not required for legal or regulatory reasons will be deleted or anonymised.

Parents or legal guardians who believe that a minor has provided personal information through this website may contact support and request deletion. The operator may ask for proof of relationship and identity before taking action.

To provide stable and secure online services, personal data may be stored or processed outside India, including in countries where servers, support teams, group companies or service providers are located.

This may include transfers to jurisdictions that have different data protection laws from India. In such cases, the operator aims to ensure that an adequate level of protection is applied to the transferred personal information, for example by:

• Using contractual safeguards and data protection clauses.
• Sharing data only with partners who apply reasonable security standards and confidentiality duties.
• Limiting access to personal information to authorised staff or contractors who need it for service delivery, technical support, analytics, fraud prevention or compliance.

By using this website and related services, the user agrees that their personal data may be transferred and processed in other countries for the purposes described in this Privacy Policy. All partners and service providers handling such data are expected to process it in a confidential and secure manner and in line with applicable legal requirements and contractual commitments.

This Privacy Policy describes how personal information is collected, used, stored and shared. In some situations, legal disclaimers or notices on the website or in specific services may adjust, clarify or supplement certain parts of this document.

• Such disclaimers may explain how particular features handle data, how long some records are retained or what legal basis applies to specific processing activities.
• If a disclaimer conflicts with any part of this Privacy Policy for a specific feature or interaction, the terms of that disclaimer may govern that feature to the extent permitted by law.

The Privacy Policy is considered accepted by the user when:

• An account is created and the user ticks or selects an option indicating acceptance.
• The user continues to use the website or services after being informed of this document or of any updates.
• Any form of digital signature, click-through acceptance or accession method provided on the website is used.

Nothing in this Privacy Policy limits rights or duties that arise from applicable Indian laws, regulatory directions or court orders. Where legal requirements change, the operator may update this document to reflect the new position.

Cookies are small text files that are stored on the user’s device by the browser when visiting websites. Similar technologies such as web beacons, tags and local storage may also be used for related purposes.

Purposes of cookies

On this online platform, cookies and similar tools may be used for:

• Basic functionality: keeping the user logged in, remembering preferences and ensuring secure navigation between pages.
• Statistics: measuring visits, page views, technical performance and general usage trends.
• Behaviour analysis: understanding how users interact with the website, such as which pages are visited or which features are used.
• Personalisation: tailoring content, language and basic settings to user choices.
• Service improvement: testing new layouts, features or configurations.

Retention and control

• Cookies are generally stored for up to 1 year, after which they are removed or anonymised, unless a shorter or longer period is required for technical or legal reasons.
• Users can adjust browser settings to block or delete cookies, or to receive alerts before cookies are stored.

Blocking some cookies may affect certain features or reduce the quality of the online experience. By continuing to use the website without changing browser settings, the user consents to the use of cookies as described in this section.

Use of this online casino and sportsbook platform is subject to this Privacy Policy and the terms and conditions of service.

• By registering an account, accessing the website, placing bets, playing games or using any related services, the user confirms that this Privacy Policy has been read and fully accepted.
• If the user does not agree with this Privacy Policy, the website and services should not be used.

The operator may update this document periodically to reflect changes in law, technology or service features. The current version published on the website at the time of use will take priority over any earlier version. Continued use of the services after any update will be treated as acceptance of the revised Privacy Policy.

Personal information may be shared with selected third parties when this is needed for lawful and practical reasons connected to the services.

Situations where data may be shared

Personal data may be disclosed to:

• Payment service providers, banks, card schemes and wallets for processing deposits, withdrawals and fraud checks.
• Identity verification, KYC, AML and risk management providers.
• Technical service providers offering hosting, data storage, security, analytics or communication tools.
• Professional advisers, such as legal or financial consultants, where needed to manage risks, disputes or compliance.
• Government bodies, regulators, law enforcement agencies or courts, where required by applicable law, regulation or valid legal process.

Details of key categories of partners may be listed on the website or within specific services. If data must be shared for a new purpose that is not described in this Privacy Policy, users will be informed where this is required by law.

Responsibilities of third parties

Third parties that receive personal information are expected to:

• Use the data only for the agreed purposes and in accordance with contractual obligations.
• Apply reasonable security and confidentiality measures.
• Comply with applicable data protection laws.

By providing personal data and using this website, the user consents to such sharing where it is required for account management, services, dispute handling, regulatory compliance, prevention of fraud and protection of legitimate interests, in line with this Privacy Policy and legal requirements.

The website may contain links, banners or references to external websites, applications or services operated by third parties.

• These external sites have their own privacy policies, terms and security practices.
• The operator does not control, endorse or take responsibility for how such third parties collect, use or protect personal data.

Users are encouraged to:

• Review the privacy policy and terms of each external website before sharing any personal information.
• Exercise caution when following links and submitting data on other online platforms.

Any interaction with third-party websites is at the user’s own discretion and risk. This Privacy Policy applies only to personal data collected through the official website, mobile site and directly associated services, and not to information handled by external providers.